Shipping Questions and Answers
Most sites keep the Shipping and Handling charge a dirty little secret. They don't give you the shipping charges up front, and many sites don't give you that information until you give them your credit card number! How can you truly compare prices if you don't know the Shipping and Handling Charge before you place your order. Of course, many sites don't want you to know, because if you knew how much they were going to charge you, you'd buy from us!
We combine the shipping weight of the items you order to get you the lowest shipping price. As you add items to your cart, our shopping cart program will figure the cost of delivery for the various shipping options (Priority Mail, FedEx Overnight, FedEx 2nd Day, etc.) in real time and display the costs under the order total. It does this by using its best guess of where you are in the world based on your IP address. When you enter your actual shipping address during checkout, the final costs may change slightly if our system's "best guess" is way off. But usually it is frighteningly accurate. The system also gives you the option of entering your actual delivery address prior to check out. If you want exact shipping costs while adding items to your order, click the "Actual Shipping" link under the shipping options and enter your zip code.
US domestic and APO/FPO shipments:
If you desire to upgrade to FedEx or International Express Mail shipping, you may select that shipping option during checkout for an additional charge.
We want to make sure that YOU receive your order. It is our policy that all orders over $100 USD and all FedEx orders regardless of price, are sent "signature required."
PROOF OF DELIVERY POLICY
PROOF OF DELIVERY POLICY: Buyer and Seller agree as follows; All products shipped by Seller are shipped by USPS or FedEx or UPS. Buyer agrees to accept USPS or FedEx or UPS Delivery Confirmation as proof of delivery. Buyer agrees that no signature is required by Buyer as delivery confirmation unless specific arraignments are made with Seller. Buyer agrees than no chargeback will be made to Seller upon proof of delivery confirmation by USPS or FedEx or UPS to the address provided by Buyer at time of purchase. Under no circumstances is a signature required by Buyer as proof of delivery confirmation unless Buyer specifically requests this special service at time of purchase. We will automatically require a signature on all international orders and on all U.S. orders that exceed $100. Also, we will automatically place a "signature required" on drop-ship orders, orders shipped to an address that differs from the credit card billing address, shipments to unconfirmed PayPal addresses, and American Express customers. Finally, at our discretion, we reserve the right to override any order that requests "no signature."
HOW WE FIGURE YOUR SHIPPING COST
After we know the weight and shipping address for your order our system receives real time quotes from both the Post Office and FedEx.
DOMESTIC (US) PRIORITY MAIL DELIVERY TIME GUIDE
Our Standard Shipment Method is USPS (the Post Office) Priority Mail. The Post Office says this is usually 2-3 day delivery. In our experience, it is usually 2 days to locations west of the Mississippi and larger cities in the East, but more like 3 days to smaller eastern cities. Unfortunately, we can't guarantee exactly how long your delivery will take. Once we give it to the Post Office or FedEx it's literally "out of our hands."
You can spend more for shipping, lots more. But in reality, Priority Mail offers the best bang for your buck especially because it's often as quick as 2nd Day Air. For those of you who live out in the sticks (like us) Priority Mail CAN be delivered to PO Boxes and APO addresses where FedEx can't.
EXPRESS SHIPPING Q & A
When you get to the checkout page, it will display the various FedEx delivery options (and prices) available for your order, such as 3-Day Express Saver, 2nd Day Air, Standard Overnight, Priority Overnight, and First Overnight. Just select the option you desire during the checkout process. Loss and damage insurance is included in the quoted shipping cost on all express shipments.
Note: If you order Wednesday After Our Order Deadline (2pm Eastern, 11 am Pacific) and specify 2nd Day Air, your package will not ship until Thursday and will not arrive until Monday. This is bogus and we know it, but blame the Express outfits for this, not us. If you order after the Wednesday cut-off time you'll get it sooner and cheaper using our Standard Priority Mail.
If you order Thursday Before Our Shipping Deadline (2pm Eastern, 11 am Pacific) and want it by the weekend, overnight is the only way to go; however, if you order on Thursday after our deadline or on Friday, and specify overnight, you will get it Monday instead of Saturday.
If you go the Express route, please include a phone number in the optional phone number field on the checkout form or the FedEx may refuse the shipment. We need a valid street address because FedEx cannot deliver to PO Boxes. Priority Mail, our standard shipping method, can.
NOTE: Overnight is not available to some (limited) areas. If you live in one of those areas, your Next Day actually takes 2 days. It costs the same but just takes two days, and we don't know when we ship it if it's really going to be Overnight or the dreaded "2nd Day." We ship from Salt Lake City, UT (Zip Code 84199). You can check Overnight availability to your zip code at FexEx's web site.
INTERNATIONAL SHIPPING Q&A
Like customers ordering from the USA, international customers get estimated shipping costs for the various international shipping options (FedEx & Post Office) we offer, updated in real time, on the shopping cart page. While the system will try to guess where you are, based on your IP address, for a more accurate shipping quote click on the "Actual Shipping" link on the shopping cart page and enter your shipping address to ensure the most accurate rates.
Note: There will be customs and duty taxes/charges payable to your government on the delivery of our product. These charges are your responsibility and are not included in the price you pay.
Some countries will not allow the admission of what they deem adult products. It is your responsibility to ensure the products you are ordering will be admitted to your country. Returned shipments will be subject to return charge.
If you refuse delivery or your customs agency refuses admission, we will refund the amount charged on your card minus freight both ways and a $30 US handling charge.
We reserve the right not to ship to some countries.
SAME DAY SHIPPING
If all the items in your order are in stock, your order will be sent out within two days, Federal Holidays excepted. Express shipments we try to ship same day. Your order will be shipped either by our staff or by Amazon, depending on where we have in stock inventory. Don't be surprised if your order arrives in an Amazon box, or a split shipment of an Amazon box and a Priority Mail box shipped by our own staff. Please email us at HelpDesk@donnerspring.com to confirm stock & shipping status if you have a time sensitive order.